Privacy Policy

Last updated: 1 January 2025

1. Introduction

Oakview Building and Construction Pty Ltd (ABN 81 701 551 206) (“we”, “us”, “our”) respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and safeguard personal information provided to us through our website at https://oakviewbuildingandconstruction.site or through our building and construction services in Perth, Western Australia.

2. What Personal Information We Collect

We only collect personal information that is reasonably necessary for our functions and activities. Depending on your dealings with us, this may include:

• Your name and, where relevant, your business or company name;
• Your email address and suburb or project location;
• Details of your enquiry, project requirements and site details;
• Information you choose to provide when requesting a quotation or submitting a message through our website;
• Records of our communications with you.

We do not collect sensitive information (such as health or criminal record information) and we do not request payment card details through this website.

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Submit a quotation request via our website or by email;
• Contact us by email to enquire about our services;
• Engage us to carry out building and construction work;
• Communicate with us in the course of a project.

We may also collect limited technical information automatically, such as browser type, device type and pages visited, through website analytics.

4. Why We Collect, Hold, Use and Share Information

We collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and preparing quotations;
• Planning, delivering and managing building and construction projects;
• Communicating with you about your project or our services;
• Meeting our legal, contractual, insurance and regulatory obligations, including obligations under Western Australian building legislation and Australian Consumer Law;
• Improving our website and services.

We do not sell or rent your personal information. We may disclose personal information to tradespeople, subcontractors, suppliers, consultants or professional advisers engaged on your project, and to government bodies where required or authorised by law. We take reasonable steps to ensure any third parties we engage handle your information in accordance with the APPs.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality and understand how visitors use our site. You can configure your browser to refuse cookies or delete existing cookies; doing so may affect some features of the website.

6. Data Quality

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant. If you believe information we hold about you is incorrect or out of date, please let us know and we will update it.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes storing information on secure systems with appropriate access controls and limiting access to personnel and contractors who need it to perform their duties. When information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we take reasonable steps to destroy or de-identify it.

8. Access and Correction

Under the APPs, you have a right to request access to the personal information we hold about you and to request its correction. To make a request, please email us using the details below. We will respond within a reasonable period. We may need to verify your identity before releasing information. In limited circumstances, we may decline a request where permitted by law; if so, we will explain our reasons and how you can seek a review.

9. Overseas Disclosure

We generally store and process personal information within Australia. If we use service providers whose systems are located overseas, we will take reasonable steps to ensure those providers comply with the APPs, including through contractual safeguards.

10. Direct Marketing

We will not send you unsolicited commercial electronic messages. If you receive a message from us and would prefer not to receive further communications, simply let us know by email and we will stop.

11. Complaints and Enquiries

If you have a question about this Privacy Policy, wish to access or correct your information, or wish to make a complaint about how we have handled your personal information, please contact us at ceo@oakviewbuildingandconstruction.site.

We take privacy complaints seriously and will investigate promptly. We will acknowledge your complaint and aim to provide a written response within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.